Electronic appeals

Dear visitors of the website of the Department for Humanitarian Affairs of the Office of the President of the Republic of Belarus!

From January 2, 2023, the amendments and additions made to the Law of the Republic of Belarus No. 300-Z of 18.07.2011 “On Appeals of citizens and legal Entities” (hereinafter referred to as the Law) will come into force. In this regard, the procedure for submitting electronic appeals has changed. Electronic appeals must be submitted through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal entities — обращения.бел.

Electronic appeals are considered in accordance with the requirements of the current legislation of the Republic of Belarus.

Written responses are given to electronic appeals (written notifications are sent) in cases where:

— the applicant in his electronic application requests to send a written response or simultaneously send
a written response and a response to his e-mail address;

— the e-mail address indicated in the e-mail address to which, for technical reasons, it was not possible to deliver a response (notification).

On the procedure for filing and consideration of electronic appeals, cases of leaving appeals without consideration on the merits

The procedure for submitting appeals and sending them for consideration in accordance with with competence

Electronic appeals are sent through the state unified (integrated) republican information system for accounting and processing appeals of citizens and legal entities — — обращения.бел.

Appeals are submitted to organizations whose competence includes solving the issues set out in the appeals.

Organizations, upon receipt of appeals to them containing issues whose solution does not fall within their competence, within five working days send appeals for consideration to organizations in accordance with their competence and notify the applicants within the same period or within the same period in accordance with the procedure established by Law, leave the appeals without consideration on the merits and notify about at the same time, the applicants with an explanation of which organization and in what order they should apply to resolve the issues set out in the appeals.

Appeals in which court rulings are appealed are returned to the applicants no later than five working days with an explanation of the procedure for appealing court rulings.

Appeals containing information about a crime being prepared, committed or committed, or another offense, are sent no later than five working days by the organizations to which they were received to the relevant law enforcement or other state bodies.

It is forbidden to send complaints to organizations, actions (inaction) which are appealed, except in cases when the consideration of such a category of appeals falls within the exclusive competence of these organizations.

Leaving appeals without consideration on the merits

Written appeals may be left without consideration on the merits if the appeals do not meet the requirements for electronic appeals.

Anonymous appeals, that is, petitioners’ appeals that do not specify the surname, proper name, patronymic (if any) or initials of a citizen or the address of his place of residence (place of stay) or the name of a legal entity (full or abbreviated) or its location, or the specified data are not true, are not subject to consideration if they do not contain information about a crime being prepared, committed or committed.

If the appeal is left without consideration on the merits, except for the cases provided for by paragraph seven of paragraph 1 of Article 15, Article 23 of the Law, the applicant is notified within five working days of the abandonment of the appeal without consideration on the merits , indicating the reasons for making such
a decision.

In the cases provided for by paragraphs three and four of paragraph 1 of Article 15 of the Law, applicants are also explained to which organization and in what order they should apply to resolve the issues set out in the appeals.

About the requirements for electronic appeals

1. The appeals are presented in Belarusian or Russian.

2.1. Electronic appeals of citizens must contain:

— the name and (or) address of the organization or the position of the person to whom the appeal is sent;

— surname, proper name, patronymic (if any) or initials of the citizen, address of his place of residence (place of stay);

— statement of the essence of the appeal;

— email address

2.2. Electronic appeals of legal entities and individual entrepreneurs must contain:

— the name and (or) address of the organization or the position of the person to whom the appeal is sent;

— full name of the legal entity and its location;

— statement of the essence of the appeal;

— surname, proper name, patronymic (if any) or initials of the head or the person authorized to sign appeals in accordance with the established procedure;

— email address

3. It is not allowed to use obscene or offensive words or expressions in appeals.
4. Electronic copies of documents confirming their authority must be attached to electronic applications submitted by representatives of applicants.
5. The appeals should contain information about the results of their previous consideration with the attachment (if any) of documents confirming this information.

About the need to submit documents and (or) information in the form of files attached to an electronic appeal, and about the acceptable formats of such files

Acceptable formats of attached documents and (or) information specified in the fourth paragraph of the first part of this paragraph, in electronic form and their graphic images on paper (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX), double format with markup (DOC), Rich Text Format (RTF), Text File (TXT), Open Document Format (ODT), Data archiving and compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).

About the applicant’s rights to revoke an electronic appeal, to appeal the response to such an appeal or the decision to leave it without consideration on the merits and about the procedure for exercising such rights

Withdrawal of an electronic appeal

The withdrawal of an electronic appeal is carried out by submitting a written application or sending an application in electronic form in the same way as the electronic appeal was sent.

Appeal of responses to appeals

The organization’s response to the appeal or the decision to leave the appeal without consideration on the merits may be appealed to a higher organization.

Information about the name, location and mode of operation of higher-level organizations is posted on the official website under the heading “One window”.

Leaving appeals without consideration on the merits

Written appeals may be left without consideration on the merits if the appeals do not meet the requirements for electronic appeals.

Anonymous appeals, that is, petitioners’ appeals that do not specify the surname, proper name, patronymic (if any) or initials of a citizen or the address of his place of residence (place of stay) or the name of a legal entity (full or abbreviated) or its location, or the specified data are not true, are not subject to consideration if they do not contain information about a crime being prepared, committed or committed.

If the appeal is left without consideration on the merits, except for the cases provided for by paragraph seven of paragraph 1 of Article 15, Article 23 of the Law, the applicant is notified within five working days of the abandonment of the appeal without consideration on the merits, indicating the reasons for making such
a decision.

In the cases provided for by paragraphs three and four of paragraph 1 of Article 15 of the Law, applicants are also explained to which organization and in what order they should apply to resolve the issues set out in the appeals.

About the possibility of posting on the website of a state body and other state organization responses to electronic appeals of similar content from different applicants, having a mass character (more than ten appeals), without sending responses (notifications) to applicants

If the incoming electronic appeals of similar content from different applicants are of a mass nature (more than ten appeals), responses to such appeals by the decision of the head of a state body or other state organization or a person authorized by him to sign responses to appeals in accordance with the established procedure may be posted on the official website of a state body or other state organization in the global computer network Internet without sending responses (notifications) to applicants.