Electronic appeals

Electronic appeals to the Department for Humanitarian Activities of the Property Management Directorate of the President of the Republic of Belarus are sent to e-mail address or via Electronic appeal form.
Electronic appeals are considered in compliance with the requirements of the current legislation of the Republic of Belarus.
Electronic appeals are provided with written responses (through submitting written notices) if:
— the appellant in his/her appeal asks to provide with a written response or send a written response and reply via his/her e-mail at the simultaneously;
— due to technical reasons it was impossible to deliver the response (notice) via e-mail address indicated in the electronic appeal.
E-mail address: info@dha.gov.by
Electronic appeals of individuals 
Electronic appeals of legal entities and individual entrepreneurs

The procedure for filing and considering electronic appeals, cases of leaving appeals without considering the merits
 The procedure for submitting appeals and sending them for consideration in accordance with the competence
Electronic appeals are sent via Internet global computer network to the e-mail address and (or) via special column “Electronic appeal” on the official website in Internet global computer network.
Appeals are submitted to agencies whose competence includes solving the issues set out in the appeals.
Agencies, upon receiving appeals with issues that do not fall within their competence, within five working days shall direct appeals for consideration agencies in accordance with their competence and notify the applicants within the same period or within the same period as per procedure established by the Law of the Republic of Belarus No. 306-Z of July 15, 2015 on appeals of individuals and legal entities, leave appeals without considering the merits and notify the applicants thereof with an explanation which agency and in what order they should address for resolving issues set out in the appeals.
Appeals where court decisions are contested are returned to the applicants not later than five working days with explaining the procedure for appealing against court decisions.
Statements on committed or intended crimes or another offense are not later than five working days re-directed by agencies that received them, to the relevant law enforcement or other government bodies.
It is forbidden to send complaints to organizations, actions (omissions) which are appealed, except where consideration of such category of appeals falls within the exclusive competence of these organizations.
Leaving appeals without considering the merits
Written appeals may be left without considering the merits if the appeals do not meet the requirements for electronic appeals.
Anonymous appeals, i.e. those not having name, surname, name, patronymic (if any) or the initials of an applicant, or his/her residence address (place of stay) or the name of the legal entity (full or short) or its location or data indicated are not true, are not subject to consideration unless they provide information about committed or intended crime.
Should an appeal is left without considering the merits, except as provided for in paragraph seven, Clause 1, Article 15, Article 23 of the Law of the Republic of Belarus No. 306-Z of July 15, 2015 on appeals of individuals and legal entities, the applicant is within five working days notified of leaving the appeal without considering the merits stating the reasons for making such decision.
In cases stipulated by paragraphs 3 and 4, Clause 1, Article 15 of the Law of the Republic of Belarus No. 306-Z of July 15, 2015 on appeals of individuals and legal entities, the applicants are also explained which agency and in what order they should address for resolving issues set out in the appeals.
Requirements for electronic appeals
1. Appeals shall be submitted in Belarusian or Russian.
2.1 Electronic appeals of individuals should contain:
— name and (or) address of the organization or a position of the person to whom the appeal is sent;
– name, patronymic (if any), surname or initials of the individual, his/her residence address (place of stay);
— the essence of the appeal;
– e-mail address
2.2 Electronic appeals of legal entities and individual entrepreneurs should contain:
— name and (or) address of the organization or position of the person to whom the appeal is sent;
— full name of the legal entity and its location;
— the essence of the appeal;
— name, patronymic (if any), surname or initials of a manager or a person duly authorized to sign the appeal;
— e-mail address
3. No offensive or obscene words or expressions are allowed in appeals.
4. Electronic appeals submitted by the applicants’ proxies should be accompanied by electronic copies of documents confirming their powers.
5. Appeals should contain information about results of their previous consideration with application (if available) of documents confirming this information.
The need to submit documents and (or) information in the form of files attached to an electronic appeals, and acceptable formats of such files
Acceptable formats of attached documents and (or) information specified in paragraph four, part one herein, in electronic form and their graphic presentation on hard copy (scans) are Portable Document Format/A (PDF/A), Office Open XML (DOCX), binary file with markup (DOC), Rich Text Format (RTF), text file (TXT), Open Document Format (ODT), data archiving and compression format (ZIP, RAR), Portable Network Graphics (PNG), Tagged Image File Format (TIFF), Joint Photograph Experts Group (JPEG), Joint Photograph Group (JPG).
Applicant’s right to withdraw electronic application, to appeal the response thereto or the decision to leave the application without considering the merits, and the procedure for exercising these rights
Withdrawal of electronic appeal
Withdrawal of electronic appeal is made by submitting a written application or sending an electronic application in the same the electronic appeal was sent.
Appeal of responses to applications
The agency’s response to an application or the decision to leave the application without considering the merits may be appealed to a senior organization.
Information about name, location and working hours of senior organizations is available on official website in One Window column.
Leaving appeals without considering the merits
Written appeals may be left without considering the merits if the appeals do not meet the requirements for electronic appeals.
Anonymous appeals, i.e. those not having name, surname, name, patronymic (if any) or the initials of an applicant, or his/her residence address (place of stay) or the name of the legal entity (full or short) or its location or data indicated are not true, are not subject to consideration unless they provide information about committed or intended crime.
Should an appeal is left without considering the merits, except as provided for in paragraph seven, Clause 1, Article 15, Article 23 of the Law of the Republic of Belarus No. 306-Z of July 15, 2015 on appeals of individuals and legal entities, the applicant is within five working days notified of leaving the appeal without considering the merits stating the reasons for making such decision.
In cases stipulated by paragraphs 3 and 4, Clause 1, Article 15 of the Law of the Republic of Belarus No. 306-Z of July 15, 2015 on appeals of individuals and legal entities, the applicants are also explained which agency and in what order they should address for resolving issues set out in the appeals.
The possibility of posting on the website of a public authority and other state agency responses to electronic appeals of similar content from different applicants, which are of mass nature (more than ten appeals), without sending responses (notices) to the applicants
In the event the incoming electronic appeals of similar content from different applicants are of mass nature (more than ten appeals), responses to such appeals, by decision of the head of a state body or a public agency or a person authorized thereby to sign, in a due manner, responses to appeals, may be placed on the official website of the public authority or other state agency in Internet global computer network, without responses (notices) being sent to applicants.

OF THE DEPARTMENTS MANAGEMENT

Brest region
region

224000, Brest,
Mickiewicz st., 3

8-0162-55-14-70
8-0162-53-16-11 (Fax)

brest@dha.gov.by

Vitebsk region
region

210000, Vitebsk, Gogol st., 14, к. 602

8-0212-64-56-12
8-0212-64-12-50 (Fax)

vitebsk@dha.gov.by

Gomel region
region

246000, Gomel, Lenin Ave., 3, к. 200

8-0232-29-58-08
8-0232-29-58-11 (Fax)

gomel@dha.gov.by

The Grodno region
region

230000, Grodno, Gorky st., 72-a

8-0152-44-57-00
8-0152-44-57-05 (Fax)

grodno@dha.gov.by

Minsk,
Minsk region

220030, Minsk, Karl Marx st., 15

8-017-328-53-60
8-017-53-16-11
(Fax)

minsk@dha.gov.by

Mogilev region
region

212000, Mogilev, May Day st., 77, к. 347

8-0222-72-95-03
8-0222-73 66 18 (Fax)

mogilev@dha.gov.by

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